GCSE/IGCSE ICT - Role of ICT Quiz

In which one of the following ICT processes is instant feedback to the user absolutely essential?
1. A theatre-goer booking a theatre ticket
2. A customer depositing money in a bank account?
3. An air-traffic controller plotting the course of a number of aeroplanes
4. A clerk processing order forms for a mail-order warehouse.
Which one of the following is a drawback of ICT?
1. It gives instant feedback
2. A fault in the programming can cause output errors.
3. A bank customer is refused a cash withdrawal from a cash machine because there are insufficient funds in their bank account.
4. A library can trace who has borrowed a particular book.
Which one of the following causes most concern when ICT systems are introduced?
1. Customer service would be quicker.
2. Software houses would produce programs that worked badly.
3. Companies would waste money
4. Traditional jobs would be lost.
Which one of the following statements is NOT true about the introduction of an ICT system.
1. More jobs have been created.
2. A system that is five years old may well be outdated.
3. Spreadsheet programs are widely used by accountants.
4. Maintenance of computer files is much more difficult and time consuming than paper records
Which one best describes teleworking?
1. An employee can do his work on a computer at home and send it in to the office.
2. An employee can work in the office and send his work home to his computer.
3. The employee works at home and rings a secretary who copies down the work.
4. Teleworking is another way of saying that a worker is actually unemployed.
Which one of the following statements is true about call centre working?
1. Call centres depend on accurate paper records.
2. Call centres are so computerised that they cannot handle queries other than those that are in the option menus.
3. Some companies have moved call centres to low wage countries like India to save costs.
4. Call centres in low wage countries cannot give accurate information to customers.
Business patterns are changing. Which one of these changes is NOT due to the increased use of ICT?
1. Larger organisations are becoming less hierarchical, with employees working more in groups needing less supervision.
2. The use of problem-solving skills, ability to use initiative and familiarity with ICT is increasingly important in recruitment.
3. More companies are going backrupt due to loss of records dutring the change-over to ICT systems from paper-based systems.
4. Many people now use the Internet for contacting companies and doing business with them.
Which one of the following statements about the social impact of ICT in education is correct?
1. Computers have caused a dumbing down of enducational standards.
2. Teachers use ICT widely to produce a wide range of professional looking resources for their students.
3. Teachers are no longer needed.
4. Students have lost social skills as a result of using computers
Many people shop on the internet. Which one of these statements is true about a shop that trades exclusively on the internet?
1. It is most likely to be there to commit fraud by taking money, but not delivering the goods.
2. They are cheaper because the warehouse employs no people; selection of goods is done by computer-controlled robots.
3. Customers receive their goods instantly on payment
4. It is more convenient to use the internet because you can do all your purchases with your computer.
Which one of the following is the most likely to cause a major risk to life?
1. The wiping out of customers' bank account details.
2. An extremist website promoting religious hatred and terrorism
3. The spread of a computer virus.
4. Failure of an a computer in a fly-by-wire aircraft.

Role of ICT

AS Level